Content deleted Content added
m →See also: add category |
m Normalize {{Multiple issues}}: Remove {{Multiple issues}} for only 1 maintenance template(s): More footnotes |
||
Line 1:
{{more footnotes|date=October 2013}}
{{Orphan|date=December 2012}}
'''Brad Cleveland''' is an author, public speaker, and consultant who focuses on [[customer service]], [[call center]]s / [[Contact centre (business)|contact center]]s, technical support centers, [[social media]], and other customer-facing environments. He was one of two initial partners in ICMI (International Customer Management Institute), joining founder Gordon F. MacPherson, Jr. in 1991. Cleveland was majority shareholder and served as President and CEO of ICMI from 1996 through June 2008 when ICMI became part of London-based [[United Business Media]]. He is author/editor of eight books, including [https://www.amazon.com/dp/0985461101 "Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Customer Contact Environment"], which won an Amazon.com best-selling award and is used in universities and corporate training programs around the world
| |||